NOTICE OF CHANGE IN LOBBY SERVICES

Due to the COVID-19 health crisis, we are taking immediate action based on the latest recommendations from Centers for Disease Control and Prevention (CDC) and federal and state governments.  These are temporary measures taken only for the well-being of our customers, team members and communities during this health crisis.  We continue to offer complete banking services during these unprecedented times and will continue to monitor the latest updates in order to resume normal branch operations as soon as possible.  Have confidence in knowing that SouthernTrust and the banking industry remain strong despite the challenges resulting from the coronavirus.

Changes and recommendations for our customers are communicated below:

BRANCH SERVICES & DRIVE-UPS

As of March 18, in order to provide the safest environments and be efficient with staffing availability, appropriate branches will offer drive-thru service as usual, but appointment-only lobby service.

ADDITIONAL BANKING SERVICE AVAILABILITY

  • ATMS AND NIGHT DEPOSITORIES

    • SouthernTrust has ATMs and night depositories available for use 24/7.  Click here for a list of our ATMS and banking locations.

       

  • DIGITAL BANKING

    • We encourage customers to utilize our convenient digital banking tools.You can access your account through online banking or SouthernTrust’s Mobile App.With our digital products, you can complete your banking needs including making deposits, paying bills, transferring funds, view accounts and paying individuals.

PREVENTIVE MEASURES FOR CUSTOMERS

  • DEBIT CARD

    • For making payment for daily transactions, we are recommending that you use your debit card which is safer than utilizing cash.

PREVENTIVE MEASURES BY SOUTHERNTRUST

  • As available, all retail locations and administrative offices have been stocked with appropriate sanitizer supplies.

     

  • We are re-organizing the office locations of administrative team members to provide stronger social distancing measures.

FINANCIAL & COMMUNITY IMPACT

  • We understand that in addition to a health risk, COVID-19 will impact the financial well-being of countless individuals.It can impact your employment, your business and your investments.SouthernTrust is here for you to offer possible financial solutions for your particular situation.

We will continue to closely monitor the situation, and act upon any further recommendations from the Centers for Disease Control (CDC) and federal and state governments.

We appreciate your patience as we make these changes to continue to serve your banking needs while also doing our part to control the curve of this spreading virus. 

You may contact us by calling our branches – Marion 618-998-0098, Goreville 618-995-9000, Vienna 618-658-8888, or Plymouth 309-458-6241 – or by emailing customer.service@southerntrustbank.com.